Refund policy

Returns 

We accept returns only for items that are damaged or defective upon arrival. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 7 days of the delivery date. 

To complete your return, a receipt or proof of purchase is required.

Refund & Exchange Policy

  • We currently do not offer refunds.

  • Exchanges are only accepted for items that arrive damaged or defective.

To request an exchange, please contact us within 7 days of receiving your order.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
Once approved, we’ll replace the item with the same product or an item of equal value.
Please note that customers are responsible for return shipping costs unless the item was received in error

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@onebelieverltd.com and mail your item to:

2005 Hunt Crossing Ct, Lawrenceville, GA 30043

Shipping

To return your product, please mail it to the address above.

  • You will be responsible for paying your own return shipping costs, which are non-refundable.

  • For items over $75, we recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Final Sale Items

Please note: Sale items and gift cards are final sale and cannot be returned or refunded.